From BusinessWeek (Kerry Patterson):
"All MBA classrooms are built as coliseums. They follow case methods almost universally across the country. Students come to class, where they get cold-called, and they're graded as much as half by how they respond. Teams of students meet -- and I've watched them for over 30 years now -- and they're brutal to each other. The professor plays the role of referee. "After blaming professors and adminstrators, the article gets around to a very useful perscription:
" Become a student of human interaction. In the classroom, students should be paying attention to interactions that do two things -- get the problem solved or make the point in the classroom in a way that doesn't cause harm in a relationship. "Which is a case of agreeing with the prescription but not the diagnosis!
When people are in their working world and attending meetings, most people don't know that there are two things happening -- the argument itself and the process of how that argument's unfolding. The capacity to constantly be observing the argument at hand as well as the process people are using to make their points makes you doubly empowered. "